At JAIS IMPORT EXPORT HOUSE, we prioritize customer satisfaction and strive to provide a smooth return and refund experience. Please review our policy below for eligibility and process details.
1. Eligibility for Returns
- Returns must be requested within 7 days of receiving the product.
- The item must be unused, in its original condition, and in the original packaging with all tags attached.
- Certain products (such as perishable goods, personal care items, and customized products) may not be eligible for return.
2. Return Process
- To initiate a return, contact us at vk21071981@gmail.com with your order number and reason for return.
- Once approved, we will provide instructions for returning the item.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping charges are non-refundable unless the return is due to an error on our part.
4. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, contact us within 48 hours of receiving the item.
5. Late or Missing Refunds
- If you haven’t received your refund within the expected time frame, check with your bank or payment provider.
- If the issue persists, contact us for further assistance.
6. Non-Returnable Items
- Gift cards, downloadable products, perishable goods, and personal care items are non-returnable.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for return.
7. Contact Us
For any return or refund-related inquiries, reach out to us: 📧 Email: vk21071981@gmail.com
📞 Phone: 9810141502
